Departures

Check In

Domestic flights open for check‐in 2 hours before departure, and check‐in counters close 30 min before flight departure. International flights open check‐in 3 hours before departure, and check‐in counters close 45 min before flight departure. NOTE: Bangkok (BKK) airport check‐In counters close 60 minutes before flight departure. Travellers should arrive at the airport at least 2 hours prior to departure to allow sufficient time to check in and complete security processes.

Seating

If you’re traveling on Business, Premium Economy and Economy on Flexi or Economy Discount fares you can reserve your specific seat when booking.  Economy Saver and Super Saver travelers can choose their seat when they check in.

Checked Baggage

Free Baggage Allowances – Domestic Flights

  • Business Class  - 30 Kg
  • Premium Economy - 25kg
  • Economy Class - 20kg

Free Baggage Allowances - International flights

  • Business – 40kg
  • Premium Economy – 35kg
  • Economy Standard – 30kg

Your baggage will be checked through to your final destination when travelling with us. Should you be connecting to another airline you will be required to collect your baggage and recheck in with your next airline.

Restricted Items

You cannot carry onboard or include in your checked luggage items such as flammables, corrosives, poisons, radioactive materials, ammunition, firearms or explosives. You also cannot carry any sharp items onboard, under any circumstances.

Hand Baggage

In addition to your checked baggage you are allowed one item of carry-on luggage. Size limit is 22in x 15in x 8in (Total 45 ins) and weigh less that 7kg.

Excess Baggage

If you are carrying excess weight or extra baggage, above your free allowance, you will be charged

  • Domestic - USD 2.00 per 1kg
  • International – USD 10.00 per 1kg

Boarding

Please board the aircraft when your flight is called, as you will not be able to board once the gate has closed. Your boarding pass will be checked at the boarding gate and again when you board the aircraft.