Your bag will be loaded onto your flight and can be reclaimed at your destination. If, for some reason, your baggage is delayed then please accept our apologies. Contact our Customer Service staff at your destination airport who will take the details and ensure your baggage arrives as soon as possible.
If your baggage does not arrive even after we have tried to trace it, then we must assume it is missing. In this unlikely event you will need to process a claim. We strongly recommend that you include missing and damaged baggage on your Personal Travel Insurance before you fly.
The maximum airline liability for damaged or missing baggage is USD 20.00 per kg.